BIG issues affecting pharmacy

Updated: Jun 16, 2019

The talk at the Access Conference in May was about a number of challenges affecting all pharmacies.

The Chemist Warehouse, Bargain Chemist, Countdown pharmacies and Zoom are examples of the new competitive environment.

Bargain Chemist, Christchurch

Challenges & Threats

  • Discount activity on both retail and dispensary services

  • Competition from new pharmacy openings (medical centres, supermarkets and discounters)

  • Increasing online activity (retail and dispensary)

  • The continued decline of beauty sales in pharmacy

  • Increasing dispensary automation costs

  • Increasing demand on pharmacist services in pharmacies (vaccinations / sales of pharmacist-only-meds

  • Ongoing regulatory threats to both ownership and dispensing contracts

Our advice to members is:

  • Don’t compete on price with the discounters

  • Understand your position in the marketplace – be the convenient health expert

  • The most popular “product” in your pharmacy is the service from your pharmacist

  • Improve “customer experience” by making shopping easier

  • Don’t stock every product – you need to “curate your range”

  • Clear point of sale ticketing and displays need to show the customer “why” they should buy

  • Use digital marketing tools to communicate with your customers

  • Don’t try to do everything yourself – get experts in to help your business to change

We are helping our 35 Pharmacy Co-op members to focus on their retail health business as an overall business improvement strategy.

Our goal for every member is: more sales with less stock!

Contact us if you would like to discuss how we can help your pharmacy to improve your retail results.

122 views0 comments

Recent Posts

See All


The Independent Pharmacy Group

(c) 2021